Delivery and Returns


  • Delivery within 3-5 working days of order.
  • Glove bundles and Groin Guards are strictly non-refundable. Other items can be returned within 14 days at the buyer’s expense if unsuitable, they must be in new unused condition before a refund will be issued.
  • All items will have a 28-day warranty against defects.
  • Any complaints should be sent to
  • Return address: Ultra Merchandise, Unit 15B, Sawley Park, Nottingham Road, Derby, DE21 6AS.
  • Delivery fees are non-refundable.


We are sorry to hear that your parcel hasn’t arrived. Please allow up to 12 days for your parcel to arrive back with us and to be processed. 

If your order has been returned to Ultra Events by our delivery partner, it’s likely to be for one of the following reasons:

  • Our delivery partner was unable to access the address after several attempts. 
  • An incorrect delivery address was provided to us.
  • If your parcel was left at a pickup point and it was not collected within 10 days of it being delivered.

Please contact us at to arrange redelivery, standard delivery charges will apply.


Ultra Merchandise Limited
15b Sawley Park
Nottingham Road
DE21 6AS